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Help Center

FAQ

FAQ

You've got questions, we've got answers.

What is the maximum distance that my phone will connect to the AP3 padlock?

Mobile App

Which smartphones work with Teleporte?

When I request a key, how long does it take for access to be granted?

When a key is issued, how long does it take for it to arrive on my phone?

The “Valid Till” date on the Teleporte Server and Teleporte App don’t match, why?

My key is going to expire, how to keep it active?

Can I use the Teleporte app when I do not have a cellular or internet connection?

How can I create an account within Teleporte?

Who do I need to contact after changing devices in my device-restricted account? - iOS

How can I request a key to a lock?

What to do if my account is suspended?

Why my account is restricted? (Device Restriction)

How to unblock an account due to phone number required?

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Web Interface

What user roles does Teleporte accommodate?

How many keys can I issue for a lock?

How do I reactivate a deleted user?

What API standard do you follow and how do you maintain the API?

Are there any limits to the number of padlocks we can install on a network?

How do I add a lock to my Teleporte organization?

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AP3 Padlock

How do I change the AP3 battery?

Why is the padlock LED pink or purple?

Why am I seeing rust on the AP3 shackle?

Can I use the AP3 padlock in winter conditions?

Are there any limits to the number of padlocks we can install on a network?

Do AP3 padlocks have software updates?

What is the lifetime of the battery?

Can we weld directly to the padlock?

How many mobile devices can connect with a lock at a time?

What is battery maintenance?

What is the impact resistance of the padlock?

How should I choose a shackle for the AP3?

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Security

Have you conducted a third-party cybersecurity audit?

Is it possible for other Teleporte clients to gain access to my data on Teleporte?

What happens to the logs if someone uses a lock and then deletes the app before it has a chance to report the access logs?

Is there a way to remotely unlock a lock with Teleporte?