If you require additional keys to access locks within Teleporte, you can either request them from your Teleporte administrator or supervisor. Follow the steps below to request access:
Requesting Keys from the Teleporte Administrator
Teleporte users can request access to locks that they don't have keys directly to the relevant Teleporte administrators. Navigate to the guide "Request Access to a Sera4 Lock" for detailed instructions on how to request keys.Urgent Assistance
If you require immediate assistance or have urgent access needs, please contact your supervisor or Teleporte administrator directly.Troubleshooting Missing Keys
If you confirmed with your supervisor or Teleporte administrator that you should have keys to specific locks but the keys are not showing in the Teleporte app, please, follow these steps:
- Sign out of the Teleporte mobile application.
- Sign back in and check the keys again. Refer to the image below to check your assigned keys in Teleporte App.
- This process may resolve any issues with missing keys.
- Please, refer to the guide "Sign in to the Mobile Application" for more detailed instructions on signing into the Teleporte app.
Important Note: Our support team is unable to create keys for your user. Please coordinate with your supervisor or Teleporte administrator to have keys assigned to you.