---
title: Who do I need to contact after changing devices in my device-restricted account? - iOS
description: "Please, check this page instead: Who do I need to contact after changing devices in my device-restricted account? - Android  You might be using our new Teleporte Android version. Contact Your Supervis"
---

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# Who do I need to contact after changing devices in my device-restricted account? - iOS

### Does your app look different from the screenshots below?

Please, check this page instead: [Who do I need to contact after changing devices in my device-restricted account? - Android](https://cx.sera4.com/who-i-need-to-contact-after-changing-devices-in-my-device-restricted-account?hsLang=en) 

You might be using our new Teleporte Android version.

1. **Contact Your Supervisor:**
   
     - Reach out to your supervisor or Teleporte administrator promptly for the organization restricted.
     - Inform them about the device change and request registration for the new device in Teleporte.
     - You can check which organization has implemented this restriction by accessing the account tab in the Teleporte app.
       
       ![Teleporte\_App\_Device\_Restriction\_EN](https://cx.sera4.com/hs-fs/hubfs/Teleporte_App_Device_Restriction_EN.png?width=688&height=653&name=Teleporte_App_Device_Restriction_EN.png)
2. **Importance of Device Registration:**
   
     - Device restriction ensures secure access, limiting usage to specific devices.
     - Changing devices without updating in Teleporte affects key downloads and lock access.
3. **Administrator's Role:**
   
     - Only Teleporte administrators can register new devices in Teleporte for device-restricted accounts.
     - Contact your Teleporte administrator to facilitate the registration process for your new device.

**Important Note:** Our support team is unable to unregister devices on your behalf. Please coordinate with your supervisor or Teleporte administrator for any device-related changes in your Teleporte account.

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