Who do I need to contact after changing devices in my device-restricted account?

1. Contact Your Supervisor:

   • Reach out to your supervisor or Teleporte administrator promptly for the organization restricted.
   • Inform them about the device change and request registration for the new device in Teleporte.
   • You can check which organization has implemented this restriction by accessing the account tab in the Teleporte app.
     
     

2. Importance of Device Registration:

   • Device restriction ensures secure access, limiting usage to specific devices.
   • Changing devices without updating in Teleporte affects key downloads and lock access.

3. Administrator's Role:

   • Only Teleporte administrators can register new devices in Teleporte for device-restricted accounts.
   • Contact your Teleporte administrator to facilitate the registration process for your new device.

Important Note: Our support team is unable to unregister devices on your behalf. Please coordinate with your supervisor or Teleporte administrator for any device-related changes in your Teleporte account.