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General Troubleshooting
  • Onboarding
    • Intro to Teleporte
    • Intro for Users
    • Mobile Application
    • Web Interface
    • AP3 Padlock
    • Controllers
  • FAQ
    • Mobile App
    • Web Interface
    • AP3 Padlock
    • Security
  • Troubleshooting
    • General Troubleshooting
    • AP3 Padlock Troubleshooting
    • Web Interface Troubleshooting
  • Resources
    • Documents
    • Installation Guides
    • Manuals
      Back to home
      1. Help Center
      2. Troubleshooting
      3. General Troubleshooting
      • Onboarding
        • Intro to Teleporte
        • Intro for Users
        • Mobile Application
        • Web Interface
        • AP3 Padlock
        • Controllers
      • FAQ
        • Mobile App
        • Web Interface
        • AP3 Padlock
        • Security
      • Troubleshooting
        • General Troubleshooting
        • AP3 Padlock Troubleshooting
        • Web Interface Troubleshooting
      • Resources
        • Documents
        • Installation Guides
        • Manuals

      Troubleshooting

      Your troubleshooting headquarters

      General Troubleshooting

      • Standard Operational Requirements
      • I forgot my password
      • I don't have a key
      • The Teleporte app doesn't detect the lock
      • The Teleporte app doesn't connect to the lock
      • Login link in email doesn't work
      • Red exclamation mark in Teleporte app
      • Connection (Bluetooth) Troubleshooting
      See more

      AP3 Padlock Troubleshooting

      • Padlock LED doesn't Turn ON
      • Padlock doesn't open
      • Padlock doesn't close
      • Padlock is closed, but the app shows it open

      Web Interface Troubleshooting

      • I cannot access Teleporte Web Interface
      • How to Generate a HAR File for Troubleshooting
      For all additional inquiries, please message us at cx@sera4.com
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