General Troubleshooting
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      3. General Troubleshooting

      Login link in email doesn't work

      If you're experiencing any challenges while signing in, we recommend reviewing our step-by-step guide for detailed instructions. Kindly ensure you're following the provided steps accurately to facilitate a smooth sign-in process to Teleporte. 

      Our passwordless login system ensures a seamless sign-in experience for our users. However, certain antivirus and URL Protection programs may inadvertently interfere with this process by wrapping the links we send through email, causing unexpected behaviour during login.

      • If the issue is happening while trying to sign in to the Teleporte App iOS
        1. Copy the link sent in the email. Simply press and hold the blue button and select the "Copy" option when it appears.
        2. Return to our Teleporte app.
        3. Click on "Troubleshooting" on the Login screen.
        4. Paste the link into the field designated as "Single-Use Password."
        5. Click "SIGN IN."
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      • If the issue is happening while trying to sign in to the Teleporte App Android
        1. Copy the link sent in the email. Simply press and hold the blue button and select the "Copy" option when it appears.
        2. Return to our Teleporte app.
        3. Click on "Email Link" on the Login screen.
        4. Click on "Troubleshooting" 
        5. Paste the link into the field designated as "Single-Use Password."
        6. Click on "Sign In"
          Teleporte_PSWL_Login_Troubleshooting
      • If the issue is happening while trying to sign in to the Teleporte Cloud
        1. Adding our domain to the URL Protection tool whitelist ensures that it recognizes our links as secure and allows our applications to function as intended.
        2. Please, follow the Allow-List guideline for the antivirus or URL Protection tool you are using.
        3. We have compiled a guide for the most common antivirus and URL Protection programs, detailing how to add teleporte.sera4.com to their whitelists.

          1. Sophos: Follow the steps outlined in Sophos Whitelist Guide.

          2. Avanan: Refer to Avanan Whitelist Guide for instructions.

          3. Microsoft Defender: Microsoft users can find guidance in Microsoft Whitelist Guide.
        4. If you already confirmed that our domain (teleporte.sera4.com) is already in the white list, or if you need assistance with any part of this process, please contact us at support@sera4.com