Validate the following user requirements before attempting to troubleshoot a specific issue.
- Phone compatibility: The minimum smartphone OS versions supported are: Android (6) and iOS (10).
- Teleporte mobile application: Available in Android at the Play Store, and in iOS at the App Store. Make sure to use the latest version available.
- Teleporte account: Verify that you have logged in to the Teleporte mobile application with your Teleporte account.
- Teleporte keys: Verify that you have a valid key assigned to open the lock. You can check your assigned keys by selecting the key icon in the mobile application.