---
title: Standard Operational Requirements
description: Validate the following user requirements before attempting to troubleshoot a specific issue.
---

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2. [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en)
3. [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting)

# Standard Operational Requirements

Validate the following user requirements before attempting to troubleshoot a specific issue.

- **Phone compatibility:** The minimum smartphone OS versions supported are: Android (10) and iOS (16).
- **Teleporte mobile application:** Available in Android at the  [Play Store](https://play.google.com/store/apps/details?id=ca.lockedup.teleporte), and in iOS at the  [App Store](https://itunes.apple.com/us/app/teleporte/id1068979703?ls=1&mt=8). Make sure to use the latest version available.
- **Teleporte account:**  Verify that you have logged in to the Teleporte mobile application with your Teleporte account.
- **Teleporte keys:** Verify that you have a valid key assigned to open the lock. You can check your assigned keys by selecting the key icon in the mobile application.

- [Onboarding](https://cx.sera4.com/onboarding?hsLang=en#main-content)

    - [Intro to Teleporte](https://cx.sera4.com/onboarding?hsLang=en#intro-to-teleporte)
    - [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users)
    - [Intro for Administrators](https://cx.sera4.com/onboarding?hsLang=en#intro-for-administrators)
    - [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application)
    - [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface)
    - [AP3 Padlock](https://cx.sera4.com/onboarding?hsLang=en#ap3-padlock)
    - [Controllers](https://cx.sera4.com/onboarding?hsLang=en#controllers)
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    - [Security](https://cx.sera4.com/faq?hsLang=en#security)
- [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#main-content)

    - [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting)
    - [AP3 Padlock Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#ap3-padlock-troubleshooting)
    - [Web Interface Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#web-interface-troubleshooting)
- [Resources](https://cx.sera4.com/resources?hsLang=en#main-content)

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