- If the lock displays a red exclamation mark, tap on the red exclamation mark icon within the Teleporte App. Follow any on-screen instructions that appear.
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If the issue persists, perform a padlock reset by pressing and holding the button on the padlock for 41 seconds. Observe the LED, which should flash in different colours to indicate a successful reset.
- If the issue persists, please submit a support ticket to our team by following the instructions here.
General Troubleshooting