Support tickets submitted from the mobile application are recommended as they include critical information to troubleshoot incidents more efficiently.
Does your app look different from the screenshots below?
Please, check this page instead: Submit Support Tickets - iOS
You might be using our Teleporte iOS or older Android version.
Follow these steps to submit a support ticket:
- Open the main menu in Teleporte App and select Support.
- Select the type of issue you are experiencing and click on "Next".
- Depending on the issue type you chose in the previous step, you might be prompted to inform us which lock you are having issues with. Please, select the lock from the list displayed. If you cannot find the lock in the list, you can write the lock ID (you can find the ID on the lock sticker).
- Depending on the issue type you chose in step two, you might be prompted to inform us which organization you are having issues with. Please, select the organization from the list displayed.
- Then, you will be prompted to let us know your contact information. This step is important because our Support team will contact you back about the reported issue.
- Lastly, you can inform us about any additional information you may find relevant to the issue. Let us know if you have already done any troubleshooting, or if you notice any anomaly in the lock appearance, for example. Then, click on "Submit".
- You will receive a confirmation email with the same ticket number shown on the screen after submitting the ticket. A member of the Sera4 Support team will follow up with this incident via email or phone number.
