---
title: The Teleporte app doesn't connect to the lock
description: Connectivity issues could occur if you cannot select the lock once is detected by the mobile application, or if once selected, you cannot see the option to UNLOCK the lock in the mobile application. F
---

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2. [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en)
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# The Teleporte app doesn't connect to the lock

Connectivity issues could occur if you cannot select the lock once is detected by the mobile application, or if once selected, you cannot see the option to UNLOCK the lock in the mobile application. Follow the following instructions to troubleshoot connectivity issues:

1. Close and open the Teleporte mobile application to try to connect to the lock again. 
2. Follow the troubleshooting steps to resolve Bluetooth connection issues [here](https://cx.sera4.com/bluetooth-troubleshooting?hsLang=en).

- [Onboarding](https://cx.sera4.com/onboarding?hsLang=en#main-content)

    - [Intro to Teleporte](https://cx.sera4.com/onboarding?hsLang=en#intro-to-teleporte)
    - [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users)
    - [Intro for Administrators](https://cx.sera4.com/onboarding?hsLang=en#intro-for-administrators)
    - [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application)
    - [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface)
    - [AP3 Padlock](https://cx.sera4.com/onboarding?hsLang=en#ap3-padlock)
    - [Controllers](https://cx.sera4.com/onboarding?hsLang=en#controllers)
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    - [Security](https://cx.sera4.com/faq?hsLang=en#security)
- [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#main-content)

    - [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting)
    - [AP3 Padlock Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#ap3-padlock-troubleshooting)
    - [Web Interface Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#web-interface-troubleshooting)
- [Resources](https://cx.sera4.com/resources?hsLang=en#main-content)

    - [Documents](https://cx.sera4.com/resources?hsLang=en#documents)
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