Connection issues can occur when a lock cannot be detected by the mobile application, or when the phone cannot complete a connection with the lock after it has been detected. Follow these steps to troubleshoot these incidents:
Check Bluetooth Basics
- Verify that Bluetooth is ON in your mobile device
- Keep your mobile device close to the lock, no more than 1 feet away (30cm)
- Avoid connecting your mobile device to other Bluetooth devices (headphones, smartwatches, etc) when trying to connect to a lock.
- Avoid connecting two or more phones to the same lock at the same time as this could cause interference.
Reset Bluetooth in Mobile App
- Select Support in the main menu of the Teleporte mobile application
- Select BLUETOOTH TROUBLESHOOTING
- Select RESET BLUETOOTH RADIO
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Clear Bluetooth Cache (Android only)
- Select Support in the main menu of the Teleporte mobile application
- Select BLUETOOTH TROUBLESHOOTING
- Select OPEN BLUETOOTH SETTINGS
- Select Storage & cache
- Select CLEAR CACHE
- Select CLEAR STORAGE and confirm the selection