Web Interface Troubleshooting
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      How to Generate a HAR File for Troubleshooting

      To help us troubleshoot issues with your access or any problems with our services, we may ask you to provide a HAR file. This guide will show you how to generate a HAR file using various browsers.

       

      What is a HAR File?

      A HAR file logs all network activity in your browser and can help us identify issues like slow load times, missing elements, or failed requests. By sharing the HAR file, you give us insights into how your browser is interacting with our service, helping us better understand and resolve the issue.

      How to Generate a HAR File

      Google Chrome

      1. Open Google Chrome.
      2. Go to the page where you are experiencing issues.
      3. Right-click on the page and select Inspect or press Ctrl + Shift + I (Windows) or Cmd + Option + I (Mac) to open the Developer Tools. 
      4. In the Developer Tools panel, click on the Network tab (you might need to enlarge the developer section for that).
      5. Make sure the Preserve log checkbox is selected to ensure all network activity is captured.
      6. Reproduce the issue you are experiencing (e.g., refreshing the page or interacting with elements on the page).
      7. Once the issue is reproduced, right-click on any row in the Network tab and select Save all as HAR with Content.
      8. Save the HAR file to your computer.
      9. Attach the HAR file to an email to support@sera4.com so that our support team can analyze it.

      Mozilla Firefox

      1. Open Mozilla Firefox.
      2. Navigate to the page where you are encountering the issue.
      3. Press F12 to open the Developer Tools or right-click on the page and select Inspect.
      4. Click the Network tab in the Developer Tools window.
      5. Make sure the Persist Logs checkbox is selected.
      6. Reproduce the issue while the Network tab is open.
      7. After the issue occurs, click on the Save All as HAR button on the right side of the panel to export the HAR file.
      8. Save the HAR file to your computer.
      9. Attach the HAR file to an email to support@sera4.com so that our support team can analyze it.

      Microsoft Edge

      1. Open Microsoft Edge.
      2. Go to the page where you are having issues.
      3. Press F12 or right-click and select Inspect to open the Developer Tools.
      4. Go to the Network tab.
      5. Ensure that the Preserve log option is checked.
      6. Reproduce the issue while the Network tab is open.
      7. Once the issue is reproduced, right-click on any row in the Network tab and select Save all as HAR with Content.
      8. Save the HAR file to your computer.
      9. Attach the HAR file to an email to support@sera4.com so that our support team can analyze it.

      Safari (Mac)

      1. Open Safari.
      2. If the Develop menu is not visible, enable it by going to Safari > Settings > Advanced, then check the Show features for web developers menu in the menu bar.

      3. Navigate to the page where you're experiencing the issue.
      4. Click Develop in the menu bar and choose Show Web Inspector.
      5. Go to the Network tab in the Web Inspector.
      6. Reload the page to reproduce the issue.
      7. Once the issue has been reproduced, click on the Export button in the Network tab to download the HAR file.
      8. Save the HAR file to your computer.
      9. Attach the HAR file to an email to support@sera.com so that our support team can analyze it.

      Brave Browser

      1. Open Brave and go to the page where you are encountering the issue.
      2. Right-click on the page and select Inspect or press Ctrl + Shift + I (Windows) or Cmd + Option + I (Mac).
      3. In the Developer Tools window, go to the Network tab.
      4. Make sure the Preserve log checkbox is checked.
      5. Reproduce the issue you're experiencing.
      6. After reproducing the issue, right-click anywhere in the Network tab and select Save all as HAR with content.
      7. Save the HAR file to your computer.
      8. Attach the HAR file to an email to support@sera.com so that our support team can analyze it.