AP3 Padlock Troubleshooting
      Back to home
      1. Help Center
      2. Troubleshooting
      3. AP3 Padlock Troubleshooting

      Padlock doesn't open

      1. Remove any tension that could be obstructing the shackle, this includes heavy chains that could be pulling the body of the padlock down, in the opposite direction of the shackle. As sometimes the shackle could be jammed, the user might have to pull the padlock to open it after selecting UNLOCK in the mobile app. 
      2. If the padlock is shown as open in the mobile app, follow the troubleshooting steps here to open it.
      3. If the shackle still doesn't open, connect an external charger to the micro USB port on the side of the padlock to power it. The external charger can be a USB cable connected to a laptop, a wall adapter, or a portable charger. Please see the external power guide here.