How to Upgrade the Lock Firmware - iOS

Whenever you see that your lock is up for an upgrade, it is important to proceed with the update. Keeping your firmware up-to-date ensures that you have the latest features and security enhancements.

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How to Check for a Firmware Upgrade

To check if your lock needs a firmware upgrade, look for the upgrade icon next to the lock in the app.

Steps to Upgrade the Firmware

Prepare for the Upgrade:
- Ensure you have an assigned key for the lock, as you'll need to open the lock first.
Start the Process:
- Open the lock: We recommend opening the lock to start the upgrade.
- Click on the lock icon in the app and let the app connect to it.
Initiate the Upgrade:
- Click on the three dots located in the top-right corner of the lock page.
- Select the "Upgrade" option.
- Confirm the upgrade on the next page.
During the Upgrade:
- The app will start upgrading the lock. This operation might take a few seconds to complete.
- Attention: Keep your phone close to the lock to avoid any connection issues.
Completion:
- Once the upgrade is finished, the app will ask you to confirm the LED behaviour
- Then, the app will notify you that the upgrade was successful, and the upgrade icon will disappear from the lock.

Post-Upgrade Testing

After the upgrade, it is crucial to test the lock to ensure everything went smoothly. Follow these steps:

Open and close the lock at least three times.
Wait at least 5 seconds between each operation.

This will help ensure that the upgrade was successful.

Troubleshooting

If you experience any problems while testing the lock after the upgrade, please submit a support ticket to our team. You can follow this tutorial to learn How To Submit Support Tickets from the App