Lock Deactivation

Easily deactivate and reactive hardware that is not in use through Teleporte.

Hardware/Lock Deactivation is a feature that allows customers to deactivate locks or controllers from their Teleporte web interface due to hardware failure, vandalism, loss, etc.

This feature addresses:

• Preservation of Data: The deactivated lock won't lose access history, lock logs, or notes tied to it.
• Clean Interface: Deactivated locks are hidden from the active device list to reduce clutter but remain accessible when needed.

Deactivating a Lock

Teleporte Administrators (or Configuration Managers) can deactivate locks through the web interface. When a lock is deactivated:

• A system-generated lock note and log entry are created to document the deactivation event.
• The lock is removed from the active device list but can still be accessed by applying a filter.

Step-By-Step

1. Sign in to Teleporte using an Administrator (or Configuration Manager) account
2. Click on the Locks tab
3. Filter by the lock you want to deactivate
   
4. Click on the Edit Lock icon
5. Scroll down to the "Lock Deactivation" section and click on it
6. Write a note for the deactivation (optional)
7. Click on Deactivate
8. Read the pop-up message and click on Confirm
9. The lock is now deactivated

Reactivating a Lock

If needed, Administrators (or Configuration Managers) can reactivate a deactivated lock at any time through the Teleporte web interface. The reactivation process restores the lock to active status and makes it available for use again.

Step-By-Step

1. Sign in to Teleporte using an Administrator (or Configuration Manager) account
2. Click on the Locks tab 
3. 
4. Filter by the lock you want to reactivate. To see deactivated locks, change the Lock Status to All or Deactivated.
   
5. Click on the Reactivate Lock icon
6. Write an optional note and Confirm
7. The lock is now reactivated

Filtering by Deactivated Locks

Deactivated locks are hidden from the active device list by default, helping to maintain a clean and clutter-free interface. However, administrators can still view them by applying the appropriate filter in the web interface.

Filtering by Lock Status in Reports 

1. Access History
   
2. Locks
   

Filtering by Lock Status in the Lock List

• All: You will see both activated and deactivated locks in the list. 
• Deactivated: Only the deactivated locks will appear.
• Active: (Default) Only active locks will appear.

 

Auditing Lock Deactivation

You can audit lock deactivation events using:

Lock Notes

Every lock deactivation/reactivation event generates a lock note.

Step-By-Step

1. Navigate to the lock you deactivated/reactivated.
2. Scroll down until you see the Lock Notes section
   
3. Click on "See all Notes"
4. All Lock Notes referent to deactivation and reactivation are visible

System Logs 

Every lock deactivation/reactivation event generates a system log entry on this report.

Step-By-Step

1. Navigate to the left-side menu page
2. Click on System Logs
   
3. You will be able to see Lock Deactivation and Reactivations on the report

Notifications and Alerts

The Teleporte Cloud generates alerts for locks deactivated or reactivated in the Notification section in the Teleporte Dashboard.

1. Navigate to your logged user page by clicking on your name in the right corner and clicking on the "ACCOUNT INFO" button.
   
2. On your user page, click on the "bell" icon to open the User Notification center
   
3. Once on the notifications page, click on Lock Deactivation. 
   
4. You can decide if you want to be notified about only the deactivation of a specific lock, by choosing a lock to monitor, or you can mark the checkbox to be notified whenever this event happens, regardless of the lock.