--- title: Open Locks description: Learn how to open padlocks and electric locks --- [Skip to content](https://cx.sera4.com/quick-start-guide-to-teleporte-mobile-application#main-content) - [English](https://cx.sera4.com/quick-start-guide-to-teleporte-mobile-application) - [Español - México](https://cx.sera4.com/es-mx/guia-de-inicio-rapido-para-la-aplicacion-movil-teleporte) - [Português - Brasil](https://cx.sera4.com/pt-br/abrir-fechaduras-android) English Show submenu for translations ![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) - - [English](https://cx.sera4.com/quick-start-guide-to-teleporte-mobile-application) - [Español - México](https://cx.sera4.com/es-mx/guia-de-inicio-rapido-para-la-aplicacion-movil-teleporte) - [Português - Brasil](https://cx.sera4.com/pt-br/abrir-fechaduras-android) English Show submenu for translations - [Go to sera4.com](https://sera4.com/) [Go to sera4.com](https://sera4.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://cx.sera4.com/?hsLang=en) 2. [Onboarding](https://cx.sera4.com/onboarding?hsLang=en) 3. [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users) # Open Locks ## Learn how to open padlocks and electric locks Please validate the basic [requirements](https://cx.sera4.com/requirements?hsLang=en) to use the Teleporte mobile application on [this page](https://cx.sera4.com/knowledge/requirements?hsLang=en). ### Mobile Application Interface The Teleporte mobile application uses three tabs: - Lock Tab: Displays nearby locks that have been detected by the smartphone. You can also check lock details such as Lock Name, Organization, Site and Key information. - Check-In Tab: Displays sites and ongoing check-ins (work sessions). - Account Tab: Displays the Teleporte account information linked to the user. ![Teleporte\_Tab\_Detailing\_EN-3](https://cx.sera4.com/hs-fs/hubfs/Teleporte_Tab_Detailing_EN-3.png?width=670&height=334&name=Teleporte_Tab_Detailing_EN-3.png) ### Teleporte Keys The application automatically downloads assigned keys to the mobile devices as long as it has data connectivity. You can check your downloaded keys in the highlighted places in the image below.  ![Teleporte\_Keys\_EN-3](https://cx.sera4.com/hs-fs/hubfs/Teleporte_Keys_EN-3.png?width=670&height=407&name=Teleporte_Keys_EN-3.png) If users require additional keys, they can easily request them from their administrators directly through the mobile app when they are near the lock, as demonstrated on [this page](https://cx.sera4.com/knowledge/request_access?hsLang=en). ### Detect and Open a Nearby Lock To successfully detect the padlock in the mobile application, it is important to press the button on the padlock first. On the other hand, controllers should be constantly advertising their presence, so they can be detected automatically in the mobile application. ![Teleporte\_Open\_Lock\_EN-2](https://cx.sera4.com/hs-fs/hubfs/Teleporte_Open_Lock_EN-2.png?width=670&height=480&name=Teleporte_Open_Lock_EN-2.png) ### How to close the lock configured with Connected Latch The connected latch is a convenient feature in Teleporte that allows users to securely close locks and padlocks using their mobile devices. To close the lock, simply use the Teleporte mobile application to detect and connect to the padlock again. You will be notified when you can close the padlock or lock. ![Teleporte\_Close\_Connected\_Latch\_EN-1](https://cx.sera4.com/hs-fs/hubfs/Teleporte_Close_Connected_Latch_EN-1.png?width=670&height=484&name=Teleporte_Close_Connected_Latch_EN-1.png) ### Lock Options Options for every lock can be viewed by selecting the lock menu, which can be accessed by swiping the lock to the left in every lock icon shown on the screen when it's discovered. ![Teleporte\_Lock\_Details\_EN-1](https://cx.sera4.com/hs-fs/hubfs/Teleporte_Lock_Details_EN-1.png?width=670&height=408&name=Teleporte_Lock_Details_EN-1.png)   - [Onboarding](https://cx.sera4.com/onboarding?hsLang=en#main-content) - [Intro to Teleporte](https://cx.sera4.com/onboarding?hsLang=en#intro-to-teleporte) - [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users) - [Intro for Administrators](https://cx.sera4.com/onboarding?hsLang=en#intro-for-administrators) - [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application) - [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/onboarding?hsLang=en#ap3-padlock) - [Controllers](https://cx.sera4.com/onboarding?hsLang=en#controllers) - [KSC1](https://cx.sera4.com/onboarding?hsLang=en#ksc1) - [Job Tracking](https://cx.sera4.com/onboarding?hsLang=en#job-tracking) - [FAQ](https://cx.sera4.com/faq?hsLang=en#main-content) - [Mobile App](https://cx.sera4.com/faq?hsLang=en#mobile-app) - [Web Interface](https://cx.sera4.com/faq?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/faq?hsLang=en#ap3-padlock) - [Security](https://cx.sera4.com/faq?hsLang=en#security) - [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#main-content) - [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting) - [AP3 Padlock Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#ap3-padlock-troubleshooting) - [Web Interface Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#web-interface-troubleshooting) - [Resources](https://cx.sera4.com/resources?hsLang=en#main-content) - [Documents](https://cx.sera4.com/resources?hsLang=en#documents) - [Installation Guides](https://cx.sera4.com/resources?hsLang=en#installation-guides) - [Manuals](https://cx.sera4.com/resources?hsLang=en#manuals) - [Product Portal](https://cx.sera4.com/resources?hsLang=en#product-portal) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) [![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg "Sera4 Logo_white-2")](http://sera4.com) For all additional inquiries, please message us at cx@sera4.com Copyright © 2025, Sera4