Teleporte users can start a session in the mobile app by informing the account email and the password; or without the password, by informing the account email to generate an email link that allows access.
Email Link Login
To access the Teleporte application without a password, the user can select the EMAIL LINK option in the Teleporte mobile application as shown below.
This will generate an email containing a special link that grants you direct access to Teleporte, and which is sent to the email address entered in the mobile application. The link can only be used once, and it is only valid for 10 minutes after it has been generated.
- Copy the link sent in the email. Simply press and hold the blue button and select "Copy"
option when it appears. - Return to our Teleporte app.
- Click on "Troubleshooting" on the Login screen.
- Paste the link into the field designated as "Single-Use Password."
- Click "SIGN IN."
- You should then log into your account normally utilizing the passwordless login method.
Important Note: Cross-Platform Limitations for Passwordless Links
When signing in to our applications, it's crucial to understand that passwordless links generated from our Cloud platform are distinct from those generated within our App platform.
Key Points to Remember:
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Passwordless links generated on our Cloud platform are specific to the Cloud environment.
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Passwordless links generated on our App platform are exclusive to the App environment.
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Ensure that you use the passwordless link in the platform where it was requested. The links are not cross-platform compatible.
By adhering to these guidelines, you'll seamlessly access the intended platform and enjoy a hassle-free sign-in experience.
For any further clarification or assistance, please refer to our support resources or reach out to our support team at support@sera4.com.
Password Login
To log in using a password, simply choose the PASSWORD option after clicking on SIGN IN within the Teleporte mobile application.
