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FAQ
You've got questions, we've got answers.
Mobile App
- Which smartphones work with Teleporte?
- When I request a key, how long does it take for access to be granted?
- When a key is issued, how long does it take for it to arrive on my phone?
- The “Valid Till” date on the Teleporte Server and Teleporte App don’t match, why?
- My key is going to expire, how to keep it active?
- Can I use the Teleporte app when I do not have a cellular or internet connection?
- How can I create an account within Teleporte?
- Who do I need to contact after changing devices in my device-restricted account? - iOS
- How can I request a key to a lock?
- What to do if my account is suspended?
- Why my account is restricted? (Device Restriction)
- How to unblock an account due to phone number required?
Web Interface
- What user roles does Teleporte accommodate?
- How many keys can I issue for a lock?
- How do I reactivate a deleted user?
- What API standard do you follow and how do you maintain the API?
- Are there any limits to the number of padlocks we can install on a network?
- How do I add a lock to my Teleporte organization?
AP3 Padlock
- Are there any limits to the number of padlocks we can install on a network?
- Why is the padlock LED pink or purple?
- Do AP3 padlocks have software updates?
- What is the lifetime of the battery?
- Can we weld directly to the padlock?
- How many mobile devices can connect with a lock at a time?
- What is battery maintenance?
- What is the impact resistance of the padlock?
- How should I choose a shackle for the AP3?
- How do I change the AP3 battery?
- Why am I seeing rust on the AP3 shackle?
- Can I use the AP3 padlock in winter conditions?
Security
- Have you conducted a third-party cybersecurity audit?
- Is it possible for other Teleporte clients to gain access to my data on Teleporte?
- What happens to the logs if someone uses a lock and then deletes the app before it has a chance to report the access logs?
- Is there a way to remotely unlock a lock with Teleporte?