Mobile Application
      Back to home
      1. Help Center
      2. Onboarding
      3. Mobile Application

      Lock Registration

      Follow these steps to register a lock using Teleporte app.

      Overview

      In some cases, the locks will need to be registered using the Teleporte app. The initialization process takes approximately 10 seconds per lock.

      Boards Registration Guidance

      All boards are shipped in the same state and come uninitialized, meaning they have no assigned Hardware ID (HWID). To avoid complications with keeping the stickers organized, we recommend initializing each board only after it has been placed in the lock and the corresponding sticker has been applied to the lock’s battery door.

      Steps

      1. Wake up the padlock by pushing its button.

        1. If a PCB/controller: power up the lock.

      2. The lock will appear as "UNREGISTERED" in the app. Click on it.

        1. If a PCB/controller: If the door sensor is not engaged, it may appear red (unlocked).

      3. Follow the app’s instructions to scan the QR code using your mobile device.

        1. You may need to grant camera permissions.

      4. Scan the QR code.

      5. Confirm that the blue LED is lit on the lock being registered to avoid pairing with the wrong device.

      6. Click Register.

      7. The device will register and start advertising using its new lock ID.

      8. You will see the lock in the scan results and observe a blue swoosh for ~2 seconds as it gathers logs.


      Important Caveat: Avoid Multiple Registrations Simultaneously

      To prevent mistakenly assigning the wrong HWID to a lock, initialize only one lock at a time in the same room.

      • If multiple locks are powered up nearby, multiple "UNREGISTERED" devices may appear in the scan list, increasing the risk of programming the wrong lock.

      • While you could swap battery doors to correct an error, it is best to power and register locks one at a time.

      • The system has a built-in safeguard that detects this scenario and will display an error message to prevent mistakes.


      Troubleshooting

      • If you receive an error stating the lock isn’t assigned to your organization, contact support for assistance at support@sera4.com.



      By following these steps, you can efficiently and accurately initialize your locks while avoiding common setup errors.