--- title: Lock Registration description: Follow these steps to register a lock using Teleporte app. --- [Skip to content](https://cx.sera4.com/lock-registration#main-content) - [English](https://cx.sera4.com/lock-registration) - [Español - México](https://cx.sera4.com/es-mx/registro-de-cerradura) - [Português - Brasil](https://cx.sera4.com/pt-br/registro-de-fechadura) English Show submenu for translations ![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) - - [English](https://cx.sera4.com/lock-registration) - [Español - México](https://cx.sera4.com/es-mx/registro-de-cerradura) - [Português - Brasil](https://cx.sera4.com/pt-br/registro-de-fechadura) English Show submenu for translations - [Go to sera4.com](https://sera4.com/) [Go to sera4.com](https://sera4.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://cx.sera4.com/?hsLang=en) 2. [Onboarding](https://cx.sera4.com/onboarding?hsLang=en) 3. [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application) # Lock Registration ## Follow these steps to register a lock using Teleporte app. ### Overview In some cases, the locks will need to be registered using the Teleporte app. The initialization process takes approximately **10 seconds** per lock. ### Boards Registration Guidance All boards are shipped in the same state and come **uninitialized**, meaning they have no assigned Hardware ID (HWID). To avoid complications with keeping the stickers organized, we recommend initializing each board **only after** it has been placed in the lock and the corresponding sticker has been applied to the lock’s battery door. ### Steps 1. Wake up the padlock by pushing its button. 1. **If a PCB/controller:** power up the lock. 2. The lock will appear as **"UNREGISTERED"** in the app. Click on it.![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-08-55-26-7339-PM.png?width=428&height=294&name=image-png-Feb-04-2025-08-55-26-7339-PM.png) 1. **If a PCB/controller:** If the door sensor is not engaged, it may appear red (unlocked). ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-21-09-7638-PM.png?width=420&height=136&name=image-png-Feb-04-2025-07-21-09-7638-PM.png) 3. Follow the app’s instructions to scan the **QR code** using your mobile device. 1. You may need to grant camera permissions. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-21-54-9698-PM.png?width=298&height=251&name=image-png-Feb-04-2025-07-21-54-9698-PM.png) 4. Scan the **QR code**. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-22-04-2574-PM.png?width=399&height=532&name=image-png-Feb-04-2025-07-22-04-2574-PM.png) 5. **Confirm that the blue LED is lit** on the lock being registered to avoid pairing with the wrong device. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-22-13-5094-PM.png?width=405&height=371&name=image-png-Feb-04-2025-07-22-13-5094-PM.png) 6. Click **Register**. 7. The device will register and start advertising using its new lock ID. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-22-27-9616-PM.png?width=394&height=338&name=image-png-Feb-04-2025-07-22-27-9616-PM.png) 8. You will see the lock in the scan results and observe a **blue swoosh for ~2 seconds** as it gathers logs. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-25-29-2729-PM.png?width=421&height=137&name=image-png-Feb-04-2025-07-25-29-2729-PM.png) ### Important Caveat: Avoid Multiple Registrations Simultaneously To prevent mistakenly assigning the wrong HWID to a lock, **initialize only one lock at a time in the same room.** - If multiple locks are powered up nearby, multiple **"UNREGISTERED"** devices may appear in the scan list, increasing the risk of programming the wrong lock. - While you could swap battery doors to correct an error, it is best to **power and register locks one at a time**. - The system has a built-in safeguard that detects this scenario and will display an **error message** to prevent mistakes. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-42-06-5604-PM.png?width=307&height=203&name=image-png-Feb-04-2025-07-42-06-5604-PM.png) ### Troubleshooting - If you receive an error stating the **lock isn’t assigned to your organization**, contact support for assistance at support@sera4.com. ![](https://cx.sera4.com/hs-fs/hubfs/image-png-Feb-04-2025-07-42-22-3243-PM.png?width=382&height=342&name=image-png-Feb-04-2025-07-42-22-3243-PM.png) By following these steps, you can efficiently and accurately initialize your locks while avoiding common setup errors. - [Onboarding](https://cx.sera4.com/onboarding?hsLang=en#main-content) - [Intro to Teleporte](https://cx.sera4.com/onboarding?hsLang=en#intro-to-teleporte) - [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users) - [Intro for Administrators](https://cx.sera4.com/onboarding?hsLang=en#intro-for-administrators) - [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application) - [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/onboarding?hsLang=en#ap3-padlock) - [Controllers](https://cx.sera4.com/onboarding?hsLang=en#controllers) - [KSC1](https://cx.sera4.com/onboarding?hsLang=en#ksc1) - [Job Tracking](https://cx.sera4.com/onboarding?hsLang=en#job-tracking) - [FAQ](https://cx.sera4.com/faq?hsLang=en#main-content) - [Mobile App](https://cx.sera4.com/faq?hsLang=en#mobile-app) - [Web Interface](https://cx.sera4.com/faq?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/faq?hsLang=en#ap3-padlock) - [Security](https://cx.sera4.com/faq?hsLang=en#security) - [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#main-content) - [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting) - [AP3 Padlock Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#ap3-padlock-troubleshooting) - [Web Interface Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#web-interface-troubleshooting) - [Resources](https://cx.sera4.com/resources?hsLang=en#main-content) - [Documents](https://cx.sera4.com/resources?hsLang=en#documents) - [Installation Guides](https://cx.sera4.com/resources?hsLang=en#installation-guides) - [Manuals](https://cx.sera4.com/resources?hsLang=en#manuals) - [Product Portal](https://cx.sera4.com/resources?hsLang=en#product-portal) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) [![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg "Sera4 Logo_white-2")](http://sera4.com) For all additional inquiries, please message us at cx@sera4.com Copyright © 2025, Sera4