--- title: Understanding Our APIs and Workflows description: Enhancing Integration and Automation with Our Platform --- [Skip to content](https://cx.sera4.com/apis-and-worklflows-0#main-content) - [English](https://cx.sera4.com/apis-and-worklflows-0) - [Español - México](https://cx.sera4.com/es-mx/comprendiendo-nuestros-apis-y-flujos-de-trabajo-0) - [Português - Brasil](https://cx.sera4.com/pt-br/compreendendo-nossas-apis-e-workflows-0) English Show submenu for translations ![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) - - [English](https://cx.sera4.com/apis-and-worklflows-0) - [Español - México](https://cx.sera4.com/es-mx/comprendiendo-nuestros-apis-y-flujos-de-trabajo-0) - [Português - Brasil](https://cx.sera4.com/pt-br/compreendendo-nossas-apis-e-workflows-0) English Show submenu for translations - [Go to sera4.com](https://sera4.com/) [Go to sera4.com](https://sera4.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://cx.sera4.com/?hsLang=en) 2. [Onboarding](https://cx.sera4.com/onboarding?hsLang=en) 3. [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface) # Understanding Our APIs and Workflows ## Enhancing Integration and Automation with Our Platform ### Overview Our platform offers robust APIs that allow users to build automation and seamlessly integrate our services with third-party interfaces and integrators. By leveraging our APIs, you can enhance the functionality of your applications and streamline your operations. ### API Documentation Comprehensive documentation for our APIs can be found at [this link](https://apidocs.sera4.com/). This resource includes detailed information on available endpoints, request formats, response structures, and examples to help you get started. To start using the **[Sera4 APIs](https://apidocs.sera4.com/)**, you’ll need two authentication tokens that can be generated from the Teleporte Web interface: *TwsHost* and *TwsApiOrgToken* These values are required to authenticate your API requests and connect to the correct Teleporte environment. If you have any trouble locating or generating them, please contact our Support team at [**support@sera4.com**](mailto:support@sera4.com) and we’ll be happy to help. #### Get TwsHost and TwsApiOrgToken from Teleporte   ### Basic Workflows for API Integrations To help you build API integrations efficiently, we have outlined two basic workflows: #### **Workflow 1: Basic User and Key Management** This workflow covers the basic scenario where an administrator creates a user and grants a key for the user to access a specific lock. ![Teleporte API workflow 1](https://cx.sera4.com/hs-fs/hubfs/Teleporte%20API%20workflow%201.png?width=670&height=425&name=Teleporte%20API%20workflow%201.png) #### **Workflow 2: Access Request and Approval Process** This workflow covers the scenario where a user submits an access request, the administrator approves the request, and then grants the key to the user for accessing the lock. ![Teleporte API workflow 2](https://cx.sera4.com/hs-fs/hubfs/Teleporte%20API%20workflow%202.png?width=670&height=461&name=Teleporte%20API%20workflow%202.png) ### What is a Webhook? A webhook is a way for an application to provide real-time information to other applications. It delivers data to a specified URL as soon as an event occurs, allowing for immediate processing and action. ### Configuring a URL to Receive Webhooks To configure a URL to be the recipient of our webhooks: 1. Navigate to the "**API Management**" menu 2. Enter Your URL and Enable all the events that you would like to trigger the webhook for. ![webhooks\_UI\_EN](https://cx.sera4.com/hs-fs/hubfs/webhooks_UI_EN.png?width=571&height=323&name=webhooks_UI_EN.png) ### Need Help? If you encounter any issues or have questions about using our APIs or configuring webhooks, please don't hesitate to reach out to our CX team at **cx@sera4.com**. - [Onboarding](https://cx.sera4.com/onboarding?hsLang=en#main-content) - [Intro to Teleporte](https://cx.sera4.com/onboarding?hsLang=en#intro-to-teleporte) - [Intro for Users](https://cx.sera4.com/onboarding?hsLang=en#intro-for-users) - [Intro for Administrators](https://cx.sera4.com/onboarding?hsLang=en#intro-for-administrators) - [Mobile Application](https://cx.sera4.com/onboarding?hsLang=en#mobile-application) - [Web Interface](https://cx.sera4.com/onboarding?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/onboarding?hsLang=en#ap3-padlock) - [Controllers](https://cx.sera4.com/onboarding?hsLang=en#controllers) - [KSC1](https://cx.sera4.com/onboarding?hsLang=en#ksc1) - [Job Tracking](https://cx.sera4.com/onboarding?hsLang=en#job-tracking) - [FAQ](https://cx.sera4.com/faq?hsLang=en#main-content) - [Mobile App](https://cx.sera4.com/faq?hsLang=en#mobile-app) - [Web Interface](https://cx.sera4.com/faq?hsLang=en#web-interface) - [AP3 Padlock](https://cx.sera4.com/faq?hsLang=en#ap3-padlock) - [Security](https://cx.sera4.com/faq?hsLang=en#security) - [Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#main-content) - [General Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#general-troubleshooting) - [AP3 Padlock Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#ap3-padlock-troubleshooting) - [Web Interface Troubleshooting](https://cx.sera4.com/troubleshooting?hsLang=en#web-interface-troubleshooting) - [Resources](https://cx.sera4.com/resources?hsLang=en#main-content) - [Documents](https://cx.sera4.com/resources?hsLang=en#documents) - [Installation Guides](https://cx.sera4.com/resources?hsLang=en#installation-guides) - [Manuals](https://cx.sera4.com/resources?hsLang=en#manuals) - [Product Portal](https://cx.sera4.com/resources?hsLang=en#product-portal) - [Default HubSpot Blog](https://sera4-3787649.hs-sites.com/blog) [![Sera4 Logo\_white-2](https://cx.sera4.com/hubfs/Sera4%20Logo_white-2.svg "Sera4 Logo_white-2")](http://sera4.com) For all additional inquiries, please message us at cx@sera4.com Copyright © 2025, Sera4 ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://3787649.fs1.hubspotusercontent-na1.net/hubfs/3787649/video_assets/215844402011/inherited/web_optimized.mp4", "dateModified" : "2026-06-25T15:34:15.828Z", "duration" : "PT42S", "height" : 1624, "name" : "get_API_tokens_UI_EN", "thumbnailUrl" : "https://3787649.fs1.hubspotusercontent-na1.net/hubfs/3787649/get_API_tokens_UI_EN.mov/medium.jpg", "uploadDate" : "2026-06-25T15:34:02.316Z", "width" : 2878 } ```